Read Question and Answer section if you have any doubts using MP4Fix. All questions come from MP4Fix users and were answered by MP4Fix supporters on e-mails ( and on Google Play review section.

There’s no such thing as a stupid question!


question mark

Not enough free space on the phone to repair my large broken mp4new!

When and how to change correctly recorded file?

I don’t have the correctly recorded video. Will MP4Fix work?

My broken video wasn’t find. How to select my crashed video?

Who can see my repaired video? Is it safe?

Why my video recorded with screen recorder is not fixed?

The audio works but I can’t see my video! How to fix it?

I’ve got a rotated video. How to keep portrait/landscape rotation?

My fixed video is too short? Why? Can I recover the rest?

Do I pay for Premium Features per file or just once?

Will I get a better result than I see on free Preview if I pay?

Will I have to pay again if I uninstall and reinstall MP4Fix?

MP4Fix is repairing my broken file very slow. Is it OK?

Does MP4Fix fix only MP4 format? What about 3GP and MOV?


Question and Answer section is in progress…

Let us know in comment if you don’t find your question on the list above.




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9 thoughts on “Question and Answer-check out MP4Fix common questions list

  1. Johann Reply

    I cannoy fix my 3gp format video, but the later version allow me to fix it.

  2. Duvan gonzamdz Reply

    Buen día, como hago ya repare mi video pero solo escucho el audio pero no la imagen, como recuperó la imagen

  3. Brandon Vidaurre Reply

    El video se repara pero en 0%
    Con temporizador 00:00 que hago?

    • Magda Post authorReply

      Hi Brandon Vidaurre,
      I’m sorry if MP4Fix didn’t repair your video straightaway.
      Please contact us at attaching system logs to your message (send email from the application “report problems” when you finish repairing the file). Please mention that we communicate via comment section on website.
      We are happy to help.

  4. Afzaal Reply

    Dear thanks for your help by this app.
    I little problem which I’m facing.
    I recovered a video which was 42 mits but I can get only 31 mint….exact part of video was missing….please help

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